Versand

Thank you for shopping with us! We are committed to making sure your fashion orders are packed carefully and delivered to you as quickly and safely as possible.

1. Order Processing

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will be processed on the next business day.
Please make sure your shipping information is correct before completing your order.

2. Shipping Time

Estimated delivery times may vary depending on your location:

Local/Metro Areas: 2–5 business days
Provincial/Remote Areas: 5–10 business days
International Orders: 7–21 business days

Please note that these are estimated delivery times and may be affected by weather, holidays, courier delays, or other circumstances beyond our control.

3. Shipping Fees

Shipping fees are calculated based on the destination, package size, weight, and selected delivery method. The applicable shipping fee will be shown at checkout.

From time to time, we may offer free shipping promotions or discounted shipping.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with your tracking number, when available.

You can use the tracking number provided by the courier to monitor your package's delivery status.

5. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply for reshipment.

Please contact us as soon as possible if you notice an error in your shipping information.

6. Delayed or Lost Packages

While we do our best to ensure timely delivery, delays may occasionally occur due to courier issues, severe weather, holidays, or other unexpected circumstances.

If your package appears to be lost or has not been delivered within the expected timeframe, please contact us so we can assist you in coordinating with the courier.

7. Damaged Packages

If your package arrives damaged, please contact us as soon as possible. We may request photos or other information to help us assess the issue and coordinate a resolution.

8. International Shipping

For international orders, customers may be responsible for customs duties, taxes, or other fees imposed by the destination country. These charges are not included in the purchase price unless specifically stated.

Customs processing may also cause additional delivery delays.